Returns & Refunds Policy
At Fine Clothing, many of our garments are made to order and may include custom branding, embroidery, or printing. Please read our returns policy carefully before placing your order.
1. Standard Returns (Non-Branded Items)
- Unbranded, non-customised items may be returned within 14 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Refunds will be processed once the item has been received and inspected.
2. Branded & Made-to-Order Items
- All branded, customised, or made-to-order items are non-returnable and non-refundable.
- This includes (but is not limited to) embroidery, printing, logo placement, or custom colour selections.
- By approving artwork and placing an order, you confirm that all details (sizes, quantities, branding, and spelling) are correct.
3. Faulty or Incorrect Items
We take quality seriously. If you receive an item that is:
- Faulty
- Damaged
- Incorrect (not as per your order confirmation)
Please notify us within 7 days of delivery with clear photos and your order number.
If the issue is confirmed, we will repair, replace, or refund the item at our discretion.
4. Size & Fit Responsibility
- It is the customer’s responsibility to ensure correct sizing before placing an order.
- We strongly recommend reviewing the sizing chart and, where possible, ordering samples prior to placing large or branded orders.
- Incorrect size selection does not qualify as a fault.
5. Refund Processing
- Approved refunds will be processed using the original payment method.
- Please allow 5–10 working days for refunds to reflect, depending on your bank or payment provider.
6. Contact Us
For all return-related queries, please contact us at:
📧 admin@fineclothing.co.za